Some minutes after you’ve paid your artwork, you’ll receive a confirmation of your order by email. In case you don’t see the email, make sure to check your spam folder. The email is a confirmation of your order and payment of your order and can serve as an invoice. Within 2 working days after your order, the artwork will be shipped through our trusted partner Mail Boxes Etc./ UPS. They handle the shipping & delivery process. All artwork is traceable and securely send.

Your artwork will be send through our trusted partner Mail Boxes Etc./ UPS.You’ll receive an email from this shipping company with a unique number that allows you to trace your art work anytime of the shipping process. As such, you’ll know any time where you artwork is on the globe and when it will be delivered.

Yes. Your artwork will be send through our trusted partner Mail Boxes Etc./ UPS. You’ll receive an email from this shipping company with a unique number that allows you to trace your art work anytime during the shipping process.

All items are insured against accidental damage and theft whilst in transit from Olivart Art Gallery to your shipping address. Once your art work has been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If the box with the artwork is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address when you place your order.

All prices of the online art gallery exclude shipping costs and taxes. In the second step of the purchase process, shipping costs and taxes are automatically calculated based on your shipping address. It’s possible to add a shipping address which is different from your invoice address.

Taxes are calculated automatically based on your shipping address. It’s possible to add a shipping address which is different from your invoice address.

For shipping to Spain and EU destinations:
(excluding the Canary Islands, Ceuta and Melilla); by default VAT is 21%.

For all other countries: VAT doesn’t apply and will be automatically deducted during checkout. So, if your shipping address is located outside of Europe, there is no VAT added.

Depending on the country you are shipping to, extra import duties, customs and local sales taxes may apply. These supplementary costs are the customer’s responsibility.

The shipping process is handled through our trusted partner trusted partner Mail Boxes Etc./ UPS. You’ll receive an email from them with a unique number to trace your artwork online. As such you’ll know anytime where you artwork is on the globe. Mail Boxes Etc/ UPS will contact you by mail to to inform you about the delivery day and time.

The shipping process is handled through our trusted partner trusted partner Mail Boxes Etc./ UPS. When you’re not at home, you’ll be left a note and warned by email with new options in order to receive the artwork.

We’re happy to offer a refund or an exchange for any items that are not completely satisfactory. We need a written notification by email or post stating the nature of the problem and this within 14 days of the date of receipt. Read more about our refund process here (+link). If you have any questions, don’t hesitate to contact us. As from the 15th day upon the reception of the artwork, no refunds are possible.

Shipping costs will not be refunded. If your order has been sent to a destination within the EU, VAT will be refunded. Import duties, customs and local sales taxes are non-refundable.

Your refund will be credited to the original purchaser’s credit card. Please be aware that it can take up to 10 days for the refund to appear in your  credit card account.

Your personal online security is really important to us. To secure safe payment we use the highest level security and payment protection. ??The website is encrypted which means all transactions and sensitive information pass through an encrypted line.

The prefix ‘https’  means  our website uses the Secure Sockets Layer (SSL) – in other words encrypted communication. Now, if anyone manages to intercept the message, all they will see is gibberish.

Credit card details are not being stored on our servers, making your payment 100% secure.

1/ Credit Card
We accept Visa, MasterCard, American Express, Visa Electron, Maestro and Paypal.  Payment is only debited from your card at time of dispatch. Credit card details are not being stored on our servers, making your payment 100% secure.

2/ Paypal
PayPal is an online payment service that allows to send money online with an email address. Once you sign up for an account, you can use PayPal to send money from a credit card or your bank account. All your financial information is securely stored and encrypted on the Paypal servers.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To purchase an artwork at our online gallery, we will need to know your name, email address. billing address, shipping address and telephone number. Please note that your credit card details are not being stored on our servers, making your payment 100% secure. For more info, please read our full privacy policy here (+link)